MyPay, Nepal’s fastest-growing digital wallet isn’t just a title but it has been proving since the beginning. MyPay has amassed 500k customers within the past year, which has been a major success for the business.
In order to deliver financial services via the internet, mobile devices, or payment card services, Nepal Rastra Bank released a license policy for Payment Service Providers and Payment System Operators in 2016. In Nepal, mobile penetration increased by 118%, internet penetration by 54%, and adult population literacy increased by 62%. Thus, in 2021, MyPay came into being.
We are quite happy to see that a company that was founded from nothing has come this far. Our own amazement with MyPay’s journey continues. It was both a difficult and joyful experience to go through the process of choosing a name, branding and making it a success. Looking back, all we had to build a name for ourselves in the marketplace was courage. With all of its ups and downs, the majority of them have questioned whether MyPay will ever survive. It was made possible by using more aggressive detention to confront and overpower the huddle.
Every increasing customer has made every one of us smile, we value each customer. Every day we meet to discuss the best ways to please our customers and present them with deals they’ll love. And we got to know in the market because of our offers. Everyone started praising our offers and that made us want to give more good deals. The app enhanced public interest in our wallets by making it easier to pay electricity bills with cashback.
Ashmita Khadka, Office Assistant says, “I started my professional career as Admin Assistant with MyPay and when I joined MyPay the app was in the pre-launching phase as well. Everything was in the development phase though that be infrastructures, the MyPay team, and the app itself. Growing together with MyPay I was able to learn organizational skills, corporate culture, and other strategic skills. I still remember the day when we celebrated 5k users onboarding and today it’s 500k already. Due to all team effort and dedication, the journey from 5k to 500k was less than a year.
It is a very delightful moment to share the journey to 500k and I am confident that we will be celebrating the future success milestones soon.”
The capacity to design a straightforward, user-friendly, and comprehensive end-to-end digital customer journey has been a major factor in the rising popularity of digital payments. Many digital payment companies first faced difficulties with the know-your-customer checks that required the verification of documents.
Bina Twayana, the Operational officer says, “MyPay has 500K+ users now WOW!! Such a big achievement and congratulations to all team members YOU ALL ARE SOLDIERS.
Joined MyPay before launching an app and now it’s 500K+ users. I remember how certain customers used to call and message us regarding app launch queries as they were eager to try the new digital app. Now because of them, we can achieve this huge milestone.
I was appointed as Junior Assistant in Operation Department but now MyPay has appointed me as Operation and call center team leads with 8 team members. As the MyPay user base was rapidly increasing, the operation department’s work also increases. I still remember my joyful feelings when we achieved our target of 100 KYC verification per day to 1,000 KYC verification per day and so on. The challenge was enormous but still, I could not express the feeling of achieving the targets by working extra hours a day and serving the customers. Our target has always been to review KYC requests within 24 working hours.
Good customer service has always been our top priority. Customers are satisfied with us since we can resolve their problems even at late hours. Even though our app has fewer features than those of other digital wallets, we always work to resolve any issues with fund loading, bank transfers, transactions-related problems, and so forth within the allotted time frame to provide good customer support.
Lastly, I would like to thank our CEO Mr. Manoj Kumar Mehta sir for giving me this opportunity and for guidance in every step.
PROUD TO BE PART OF THE MYPAY TEAM”
Technology, artificial intelligence, and big data analytics are all useful tools that fintech platforms may employ to understand their consumers better and provide specialized financial solutions. In order to target clients and offer products, digital payment operators rely not only on financial data but also on data sets including customer digital footprints and online behavioral data. The market may anticipate considerable product innovation that will improve consumer usage, enable much wider penetration of pre-paid instruments, and promote the growth of digital payments as non-bank payments.
Sangita Dahal, Senior QA says, “First of all, it’s my pleasure to be a part of the MyPay Family. It is already a year since I joined as a QA analyst but it feels like just a few days. It’s given me a great opportunity to expand my network, learn new skills, and provide quality-assured products to the customer. Working together in the QA depart, it’s very grateful to have tested the app from 0 to 500k plus customers. It’s the moment that every one of us should be proud of; we have been working hand in hand throughout this journey. The issues we encountered and the solution we made together for the betterment of MyPay. There is much precious memory regarding the MyPay, such as staying in one closed room and working continuously for 11 to 12 hours without knowing if there is an either holiday or not, continuous call with the developer whether it is 2 am or early morning, working 7 days without taking rest and holidays. Yesterday’s hard work reflects the great achievement today. Between these crucial times, the support and inspiration from my respected supervisor Rupesh Pradhan sir, and all my team member are awesome, so all of the success credit goes to my team member and many more cheers to us. Thank you MyPay, and thanks to all members and all the customers; it’s our great achievement to reach the 500K plus milestone in the play store in a very short period, huge congratulations to all.
!!Aaba Harek Day MyPay!!”
Through its mobile app, MyPay app provides the following payment options:
MyPay is constantly looking for new chances and attempting to acquire as many contemporary features as it can. The most awaited feature, the MyPay event, has now officially debuted. It offers helpful assistance with event planning and management, ticket sales, and voting procedures. Because MyPay Events has expertise managing both events and venues, we have a thorough understanding of what is expected of attendees and event organizers in terms of setting up, running, and maintaining venues to produce a stellar presentation.
