Frequently Asked Questions

We are delighted to bring you a service that is primarily designed to make life easier and affordable.

If you're experiencing issues with the MyPay app not working, there could be several reasons for this problem. Here are some steps you can take to troubleshoot the issue:

  1. Check Your Internet Connection: Ensure that you have a stable and active internet connection. Poor or no internet connectivity can prevent the app from functioning correctly.
  2. Update the App: Make sure that you have the latest version of the MyPay app installed on your device. Outdated versions may have bugs that have been fixed in newer updates.
  3. Restart Your Device: Sometimes, simply restarting your smartphone or tablet can resolve app-related issues. Turn off your device, wait for a few seconds, and then turn it back on.
  4. Clear App Cache: Clearing the app's cache can help resolve performance issues. Go to your device's settings, find the MyPay app, and clear its cache. Be aware that this might log you out, so ensure you have your login credentials handy.
  5. Check for System Updates: Ensure that your device's operating system is up to date. Sometimes, outdated OS versions can lead to app compatibility issues.
  6. Log Out and Log In Again: If you're able to open the app but it's not working as expected, try logging out of your MyPay account and then logging back in. This can refresh your session.
  7. Contact Customer Support: If none of the above steps work, it's a good idea to reach out to MyPay's customer support. We will provide specific guidance for resolving issues with the app and may be aware of any ongoing technical problems.

     1660-016-2000 ( Toll Free No. )

MyPay provides customer support through various channels, including a helpline, email, and a dedicated support team. You can reach out to them for assistance with any queries or concerns you may have.

Here is the Information:

1660-016-2000 ( Toll Free No. )

Yes, MyPay can be used even if you don't have a traditional bank account. It serves as a standalone digital wallet, allowing you to manage your finances independently.

MyPay offers the convenience of banking services without the need to visit physical branches. It operates 24/7, provides quick access to your funds, and offers a wide range of services right at your fingertips.

You can download the MyPay app from your device's app store or play store, create an account, and set up your wallet by filling required details. It's a user-friendly process, and customer support is available if you encounter any issues.

MyPay primarily focuses on domestic transactions within Nepal. For international transactions, you may need to explore other financial options.